Corporate Overview | Derisking to Deliver Consistently

DERISKING TO DELIVER CONSISTENTLY

We have strengthened the internal controls and audit functions further to detect and prevent slippages through timely actions. We are looking at further improving our underwriting standards and are in the process of using digital initiatives in appraising the loan files.

We are also putting in place a robust Credit monitoring system and further strengthening the receivable management system. Early Warning System has been implemented to identify potential risks on a more pro-active manner. Emphasis has been placed on improving collection efficiency which has helped the Company improving it because of the close and continuous monitoring and through system improvements.

Our Standard Operating Procedure in place ensure quality underwriting of proposals. The SOPs are reviewed on regularly on the basis of feedbacks from Internal Audit system, Statutory and regulatory inspections. As a result, our asset quality is showing significant improvement for last several quarters.

ROBUST CREDIT APPRAISAL MECHANISMS

Even during challenging times, we do not compromise on our underwriting guidelines. We are ensuring that proper appraisal guidelines are in place for all new loan schemes and products that we are introducing.

Our inhouse appraisal process for high value proposals involve review by Risk Management team. The review and further discussions are helping us to take care of the risk factors at the appraisal stage itself. The appraisal team is also getting valuable guidance from the members of Risk Management Committee which supports further strengthening of the system.

The Risk Management team collaborates with the appraisal and monitoring teams at various levels of operations. Regular interactions help in improving the quality of assets to a great extent.

STRENGTHENING RECOVERY

We have strengthened the recovery strategising and planning by introduction of Early Warning System and other pro-active measures. We have been initiating of timely legal measures through SARFAESI Act, IBC and other legal mechanisms. These measures will be further intensified in the coming years. We are expecting further reduction in GNPA during the year which will offer leverage to maintaining our margins.

SETTING UP SPECIAL TASK FORCES

The Special Task Force and NPA warriors are employees who have been selected on the basis for their expertise and they have been tasked to handle and monitor NPA and defaults. Our results speak for itself. The Special task force is also utilised for monitoring Quick mortality loans and prevent them from slipping into NPA. NPA Warriors are being utilised to follow up loans from the moment such loans become delinquent to prevent them from slipping into NPA and to recover the same in a timely manner.

Reinforcing Our Systems and Processes

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